COURSE OFFERINGS

Our main course offerings deliver self-paced eLearning courses that are available 24/7 on your smart phone, tablet or computer.  In addition to the core offerings listed below, we also offer a library of video trainings and pre-recorded webinars covering a variety of topics relevant to the affordable housing industry. 

There are three primary pillars of courses that represent the core offerings:  Fair Housing; Regulatory Compliance and trainings for Service Technicians.  Additionally, we offer a variety of other important courses that you will find very useful in onboarding new staff and keeping your existing staff fully engaged.  

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Fair Housing Training

MUST HAVE TRAINING and our most popular offering!  Every member of your team needs to receive regular training on fair housing.  Site managers, service technicians, leasing agents...every member of your team that may potentially come into contact with residents or prospective residents needs this training (even central office staff!).

Developed by a fair housing attorney with decades of experience training, advising and litigating, content is offered through a special arrangement with the Fair Housing Institute, and represents four hours of coursework with a test.

 

This fair housing training alone is worth the price of the annual subscription fee!

Key courses available online include:

  • The Basics of Fair Housing

  • Fair Housing for Maintenance Professionals

  • Fair Housing in a Flash

  • Fair Housing and Seniors

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Fair Housing Institute

Founded in 2005, the Fair Housing Institute is the premier provider in the country in delivering quality fair housing training.  AHTA is proud to deliver the FHI content under a special licensing agreement.

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Regulatory Compliance Training

AHTA is very proud to be offering the well-recognized '42U' training curriculum that delivers 20 hours of coursework across 17* sessions providing in-depth training on regulatory compliance (with a focus on the LIHTC program).  This is one of the best online trainings available for affordable housing managers on the market as it provides great instruction and is thoughtfully presented.  

This coursework is offered by Karen Graham, a nationally-recognized expert on regulatory compliance.

Key courses available online include:

  • LIHTC Program Introduction

  • LIHTC Six Key Management Requirements

  • LIHTC Prepare for an Audit

  • LIHTC Application and Verification Process

  • LIHTC Household Composition

  • LIHTC Full-Time Students

  • LIHTC Income Overview

  • LIHTC Assets Overview

* initially, 8 sessions available online with remaining deployed in coming months (in process of being updated)

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Karen Graham

Karen offers 30+ years experience in the affordable housing industry, and holds the designations of Certified Property Manager (CPM®), Housing CreditCertified Professional (HCCP) & Specialist in Housing Credit Management (SHCM). She is a nationally-recognized leader and trainer within the LIHTC industry.

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Service Technician Training

The multimeter is the most important tool in the toolbelt of a service technician.  A multimeter (if used appropriately) can enable a service technician to efficiently troubleshoot appliances, HVAC or any electrical components.

Mark Cukro (one of the most prominent service technician trainers in the multifamily industry) demonstrates how to use a multimeter to test capacitors, fan relays, switches, heating elements among and other items. Mark's training will almost certainly improve the effectiveness of your service technicians and can save your property money.

Key courses available online include:

  • Digital Multimeter Basics and Electrical Component Testing

  • Frontline Heroes and the Relationship with Onsite Teams

  • Mastering Your Maintenance Routine

  • A weekly 5-minute safety discussion* (50 per year)

* one session will be deployed every week for 50 weeks

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Mark Cukro

Mark is one of the most prominent trainers in the country focusing on service teams and is a regular presenter at NAA-sponsored events.  Mark is owner of ServiceTeam Training and his certifications include CAPS, CAMT1, CAMTII, EPA Proctor for HVAC/CFC 608 and 609 Certifications.

Introduction to the LIHTC Program

This 1-hour long session was designed specifically for newly hired staff who do not have any experience in the affordable housing industry.  This training provides a great introduction to the Low Housing Income Tax Credit (LIHTC) world, describing how credits are earned while highlighting the importance of regulatory compliance.  This is a great session (developed and produced by OCCH staff) designed to help an owner or managing agent to help 'onboard' new staff who are unfamiliar with the LIHTC program.

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Introduction to Utility Allowances

This brief 20-minute long session (developed and produced by OCCH staff) provides a high level overview of Utility Allowances: what they are; how they are calculated and why they are important. This course includes interactive features and knowledge checks to confirm that the user understands the concepts presented therein.

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Understanding the DCR & IE Ratio Calculations

This brief 20-minute long session (developed and produced by OCCH staff) provides a high level overview of the key financial performance indicators known as the debt coverage ratio (DCR) and the income-to-expense (I/E) ratios. This learning module also includes sample .xls workbooks that the learner can download and use to perform the calculation for your property.

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Managing Through the Pandemic -- And Beyond

During the COVID-19 pandemic, property management companies needed to find new and creative ways of performing routine work. This series of coursework explores new and innovative ways to approach the work of property management that will increase the efficiency and effectiveness of property management well beyond the pandemic.  Session topics include:

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  • Virtual Leasing: From Transaction to Transformation

  • Move-In and Move-Out Process During the Pandemic

  • Contactless Paperwork

  • Creating Virtual Tours

  • QR Code Magic

  • Self Guided Tours

15 Soft Skill Trainings

These 15 soft-skill training sessions are 20-30 minutes in duration each and offer a variety of topics relevant to site personnel (and managers of people).  While not specific to affordable housing professionals, these sessions provide valuable information.  Session titles include:

  • Conflict Resolution

  • Business Ethics

  • Coaching Others

  • Communicating Effectively

  • Creative Problem Solving

  • Customer Service

  • Stress Management

  • Time Management

  • Handling a Difficult Customer

  • Interpersonal Skills

  • Meeting Management

  • Negotiation Skills

  • Presentation Skills

  • Work-Life Balance

  • Workplace Harassment

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